Learning is quicker and easier when training includes common work scenarios and problems. Our approach however also emphasizes knowledge management and continuous improvement in training program development.
A typical Change Consulting Associates training program for a major systems change includes:
Two minute videos for self-service training and refreshers
One page Quick Guides with key steps for infrequent tasks
Training manuals with screen shots and other details to codify learning
Training presentations with scenario details and major concepts
Tests to provide feedback and assurance of learning
FAQ (frequently asked questions) for post training support
Follow-up Open Labs to reassure trainees and help them develop mastery
Community of Practice meetings to maintain and improve materials
