Engagement & Communications

Engagement is at the heart of making change simple. Change Consulting Associates works in a variety of ways to engage people who will be impacted by a change:

•  Open Forums – to introduce the possibility of change and gain perspectives of those who may be impacted; also, useful to identify informal leaders.
•  Regular Briefings – to keep people aware of how the change is progressing, including key issues, decisions and outcomes.
•  Personal Communications – be they newsletters or direct email, official channels are used to minimize surprises.
•  Websites – website design and maintenance become priorities during any change effort to minimize confusion and build alignment.
•  Demonstrations – walkthroughs and videos to illustrate process, role and technology changes to make the new way of working less scary and more achievable.

Our approach to communications focuses on both listening and informing. Leveraging the latest insights from neuroscience. We tailor engagement and communications purposely to move people through the change process from awareness to comprehension, action, acceptance, and ultimately commitment. Communications are used to both clarify expectations and build foundational skills necessary to have successful training experiences.